Canadian Health Information Management Association Practice Exam

The three steps of organizational change are?

1. Freezing - Unchanging - Refreezing

2. Freezing - Changing - Refreezing

3. Unfreezing - Changing - Refreezing

4. Unfreezing - Unchanging - Unfreezing

The correct answer is: Unfreezing - Changing - Refreezing

The three steps of organizational change, which are widely recognized in change management models, include unfreezing, changing, and refreezing. The first step, unfreezing, involves preparing the organization and its members for change, which includes recognizing the need for change and understanding the reasons behind it. This step is crucial because it creates awareness and makes individuals receptive to the transition. The second step, changing, is where the actual transition occurs. It entails implementing new processes, behaviors, or structures within the organization. This phase focuses on making the necessary adjustments and guiding individuals through the modified dynamics. The final step, refreezing, is aimed at stabilizing the organization after the changes have been made. This involves reinforcing new behaviors and ensuring that these changes are integrated into the culture of the organization. By solidifying these changes, the organization can avoid reverting to old habits. The other options either introduce incorrect terminology or omit essential components of the change process, indicating that they do not accurately reflect the established model for managing change within organizations.