Canadian Health Information Management Association Practice Exam

Which of the following is considered a form of non-verbal communication?

1. Written reports.

2. Body language.

3. Emails.

4. Phone calls.

The correct answer is: Body language.

Body language is indeed a form of non-verbal communication because it encompasses the various gestures, facial expressions, posture, and even eye contact that convey information without the use of spoken or written words. This type of communication can express emotions, attitudes, and reactions, often providing additional context to verbal interactions. In many situations, body language can significantly influence how a message is received, as it can reinforce or contradict spoken words. Other forms listed, such as written reports, emails, and phone calls, rely on spoken or written language to convey their messages. While these modes of communication are crucial in professional settings, they do not fall under non-verbal communication, which is characterized by the absence of words. Understanding this distinction is vital for effective communication in both personal and professional contexts.