Canadian Health Information Management Association Practice Exam

Which of the following is NOT an advantage of Continuous Quality Improvement (CQI)?

1. All staff support efforts to improve processes

2. Corrective action targets individuals

3. Monitoring is ongoing

4. Standards are defined

The correct answer is: Corrective action targets individuals

Continuous Quality Improvement (CQI) is a systematic approach used to enhance processes within organizations, emphasizing collaboration and collective improvement rather than individual blame. The advantages of CQI include fostering a supportive environment where all staff members are engaged in the mission of improving processes, promoting continuous monitoring to ensure ongoing effectiveness, and establishing clear standards to guide quality initiatives. The correct choice reflects that corrective action within a CQI framework is focused on processes rather than targeting individuals. This approach encourages a culture of shared responsibility and collective problem-solving, allowing organizations to address issues more effectively without creating a punitive atmosphere that could undermine teamwork and morale. By avoiding a focus on individual blame, CQI helps to identify systemic problems and improve overall quality, which is essential for sustainable progress in health information management and other areas.